Chapter : 5. Consumer Rights

Rights Of The Consumers

Rights Of The Consumers
Right to safety : The consumers have right to be protected against marketing of goods and services which are hazardous to life and property.
Right to be informed : The consumers have the right to know about the quality, quantity and price of goods, date of manufacture, expiry dates etc. This right has been provided to the consumer so that consumer can approach the courts if cheated.
Right to choose : Consumers have the right to check the variety of goods and services at competitive prices. This right gives the consumer assurity that no producer can force him/her to purchase a particular brand.
Right to seek redressal : The consumer has the right to seek redressal against unfair trade practices and exploitation. If any damage has been done to the consumer, he/she has the right to get compensation depending upon degree of damage.
Consumer Courts : Most important feature of the Consumer Protection Act is the provision of three tier system popularly known as consumer courts.s

1. These courts look into the grievances and complaints of the consumers against the traders and manufactures and provide the necessary relief and compensation.
2. These courts are required to dispose off each complaint with in three months.
3. These courts reduce burden on other courts.

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